Delete your DuelyNoted account
Delete in the app (fastest)
- Open DuelyNoted and sign in
- Go to Settings → Account → Delete account
- Review the warning, type
DELETEto confirm - Confirm once more — your active account and app content are removed when the deletion completes
Deletion applies only to your own signed-in account. Administrator accounts are protected from this self-service flow and are handled separately by the operator.
Can't access the app?
Email privacy@duelynoted.app from the email address on your account with the subject "Delete my account". You do not need to create another account to ask for help. We verify the request belongs to you and complete the deletion within 30 days (usually within a few days), then confirm by reply.
Delete specific data without deleting your account
You can remove specific DuelyNoted data without deleting your account.
In the app, you can delete individual tracked subscriptions, bills or trials, permanently remove cancelled items, clear cancelled history, and clear your savings history while keeping your account active.
If you cannot access the app and want to request deletion of specific data without closing your account, email privacy@duelynoted.app from the email address associated with your DuelyNoted account. Use the subject "Delete specific DuelyNoted data" and describe the data you want removed.
We may need to verify that the request belongs to you before completing it. Your account will remain active unless you separately request full account deletion. Any limited retention described in our Privacy Policy and Data Retention Policy will continue to apply where necessary.
What gets deleted
- Your profile and sign-in credentials
- Every subscription, bill and trial you added
- All reminders and notification preferences
- Renewal notes, decisions and Worth-It history
- Categories and payment history records
- Subscription/entitlement status records
What may be retained, and why
- A minimal deletion record — an internal account ID and timestamp, never your email or content — kept up to 12 months for security auditing and to evidence GDPR compliance
- Residual copies inside encrypted database backups, purged automatically within 30 days
- Support emails you sent us, handled under the retention policy
If deletion fails
If the in-app flow reports an error, try again on a stable connection. If it still fails, email privacy@duelynoted.app and we will complete the deletion manually and confirm.
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