Refunds
How refunds will work
All purchases are processed by the Apple App Store or Google Play, so refunds are issued by the stores under their policies — we cannot charge your card and we cannot directly refund it either.
Purchased on iPhone/iPad
Request a refund from Apple at reportaproblem.apple.com — sign in, find the DuelyNoted purchase, choose "Request a refund".
Purchased on Android
Request a refund from Google Play: play.google.com → Payments & subscriptions → Budget & order history, find the purchase and select "Request a refund". Within 48 hours of purchase, refunds are usually automatic.
We'll help you navigate it
If you're unsure how to file the request, or a store refund was refused and you believe something went wrong on our side (for example a billing bug), email support@duelynoted.app — we'll look at it case by case. Cancelling a subscription always stops future charges and Pro remains active until the end of the paid period.